<div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> <em> They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team.</em> </span> </span> </div>
<div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> <strong> Position Title: Account Representative<br /> Location:</strong> </span> </span> 111 W. Pleasant Street, Suite 200 Milwaukee, WI 53212 <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> (Onsite)<br /> <strong> Pay Rate:</strong> $23.75/hour, paid weekly<br /> <strong> Training Schedule:</strong> Monday–Friday, 9:00 AM – 5:00 PM (5–6 weeks)<br /> <strong> Target Start Date:</strong> October 5, 2026 (pending successful completion of pre-employment requirements and new hire onboarding)<br /> <strong> Assignment Length:</strong> 5-Month Contract</span> </span> </div>
<div> <strong> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Position Overview:</span> </span> </strong></div>
<div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> We're seeking a customer-focused <strong> Account Representative</strong> to join our Group Benefits team. In this role, you'll serve as the primary point of contact for employers, brokers, agencies, and members by delivering exceptional service through inbound calls, email correspondence, and outbound follow-up. You'll assist with a wide range of benefit-related inquiries while ensuring timely issue resolution and a positive customer experience.</span> </span> </div>
<div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> This opportunity is ideal for professionals who enjoy helping others, solving complex problems, and building strong relationships in a fast-paced, collaborative environment.</span> </span> </div>
<div> <strong> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Key Responsibilities:</span> </span> </strong></div>
<ul> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Respond to inbound calls, manage email inquiries, and complete outbound follow-up with employers, brokers, agencies, and members.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Resolve customer inquiries related to claims, billing, eligibility, licensing, commissions, web access, retention, and other Group Benefits services.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Educate customers on insurance coverage, benefit options, and available tools and resources to help them make informed decisions.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Research customer concerns, perform root cause analysis, and determine the most appropriate resolution.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Explain insurance concepts and policy information clearly and professionally.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Develop and maintain a strong understanding of business processes, workflows, and service procedures to ensure accurate and efficient support.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Identify process improvement opportunities and collaborate with leadership and internal partners to enhance the customer experience.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Meet or exceed individual and team performance goals while maintaining high-quality service standards.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Accurately document customer interactions and ensure compliance with company policies and quality expectations.</span> </span> </div> </li> </ul>
<div> <strong> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Qualifications:</span> </span> </strong></div>
<ul> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Previous customer service experience, preferably in the insurance, healthcare, or financial services industry.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Knowledge of health insurance products, Group Benefits, or underwriting concepts is preferred.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Excellent verbal and written communication skills with the ability to build rapport and provide exceptional customer service.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Strong analytical and problem-solving skills with the ability to evaluate complex, time-sensitive information and make sound decisions.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Ability to multitask, prioritize work, and perform effectively in a fast-paced environment.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Strong organizational skills, attention to detail, and time management abilities.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Self-motivated, dependable, and able to work both independently and collaboratively.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Comfortable giving and receiving constructive feedback.</span> </span> </div> </li> <li> <div> <span style="font-size:9pt"> <span style="font-family:arial,helvetica,sans-serif"> Proficiency with Microsoft Office and the ability to navigate multiple computer systems simultaneously.</span> </span> </div> </li> </ul> <br /> #TMNW