Assistant Supervisor (2IC) - RBCM

Paladin Security is looking for a motivated, reliable, and experienced Security Team Lead / Assistant Supervisor (2IC) to join our Royal BC Museum Security team.

The 2IC will support the Site Supervisor with daily security operations, team leadership, staff training, scheduling, and maintaining high standards of customer service and site safety.

This position combines hands-on security duties, including interior and exterior patrols, with administrative and supervisory responsibilities.

What You Will Do ?

- Assist the Site Supervisor with overseeing daily security operations and supervising Security Officers.
- Provide coaching, mentoring, training, and constructive feedback to team members.
- Support performance management and progressive disciplinary processes in coordination with management.
- Maintain positive team morale through effective communication, recognition, and leadership.
- Ensure all officers follow site procedures, post orders, and Paladin Security policies.
- Assist with staff scheduling, shift coverage, and addressing scheduling issues
- Support the completion of site orientations, training checklists, and required online courses.
- Maintain and update site documentation, including post orders, orientation records, and training materials.
- Ensure staff complete required documentation and acknowledge important memos and procedural updates.
- Conduct quality control checks and officer inspections to maintain operational standards.
- Perform regular interior and exterior patrols and ensure scheduled patrol activities and TrackTik requirements are completed.
- Respond to security incidents and emergencies, coordinating with emergency services when necessary.
- Assist with incident investigations, report writing, and reviewing Security Officer reports.
- Maintain positive working relationships with RBCM representatives and visitors.
- Provide exceptional customer service while enforcing site rules and regulations professionally and respectfully.
- Identify operational concerns and communicate recommendations for improvements to management.
- Support Paladin's Occupational Health & Safety program, including site safety documentation and risk assessments.
- Ensure officers are properly trained and familiar with emergency procedures and site-specific requirements

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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