Customer Service Representative: Part-Time
Apply to JobDescription:
Join our team as a Customer Service Representative at Ace Handyman Services Columbus Georgia! In this vital role, you will be the friendly voice answering customer inquiries and providing exceptional support. A typical day includes communicating with clients over the phone, assisting with scheduling service appointments, and utilizing digital platforms to ensure smooth operations. Your goal is to make every customer interaction positive and efficient, helping us maintain our reputation for outstanding service.
Main Job Responsibilities:
Answering Inbound Phone Calls and Booking Requests to Office
Utilizing AHS Phone Training to Give Clients Estimates Over the Phone
Scheduling Clients
Classifying Phone Calls in Service Titan
Learning and Operating Service Titan
Doing Follow-Up Calls with Clients on Their Experience and 1 Year Warranty Follow-Up Calls
Writing and Mailing Thank You Cards to Clients
Communicating with Residential and Commercial Clients via Phone Calls, Text, Email, and Mail Where Needed
Trouble Shooting in Service Titan When Needed for Craftsmen/Office and Monitoring Job Progress Where Needed
Collecting Payments Over The Phone When Needed
Working alongside Owners, General Manager, and Craftsmen onsite for smooth daily operations
Requirements
Availability between 8 AM - 12 PM, Monday - Friday
Willingness to work in person at our office location in Columbus, GA
Attend AHS Office Training Program via Zoom and Complete Program
Utilize All AHS and Office Resources Provided for Giving Estimates to Customers
Strong communication skills, comfortable answering phones and interacting with clients
Technologically proficient, comfortable using digital platforms to support daily work
Nice to Have
Previous customer service experience over the phone with clients
Previous experience in construction or home service industries
Experience working in a call center environment
Experience working in office administration
Experience in Office/Receptionist/Secretarial Work
Ability to Multi-Task and Organize Daily Responsibilities
Benefits
Competitive salary ranging from $14 to $16 per hour DOE
Part-Time Holiday Pay
Enjoy a work-life balance with no weekend work!
Opportunities for Additional Hours Available on Occasion
Opportunities for professional growth and development
About Ace Handyman Services
Ace Handyman Services is a network of top-rated handyman franchises dedicated to providing high-quality home repair and improvement services. Our mission is to create lasting relationships with our customers through exceptional service and professionalism. We believe in the value of hard work and integrity, and we strive to become the go-to source for home improvement solutions in our communities.