Dispatcher/CCTV Operator - Kingsway Mall
Apply NowOverview
As a Dispatcher/CCTV Operator, you serve as the operational nerve center for site security, facility operations, and incident response. This position exists to maintain a safe, secure, and well-coordinated environment by monitoring facility systems, directing field teams, and responding swiftly to emergency situations.
If you are a focused, calm-under-pressure communicator who enjoys problem-solving, managing real-time logistics, and keeping people safe, this role offers a stable full-time schedule, comprehensive health benefits, and meaningful career growth opportunities within security operations.
What Success Looks Like
Success in this role means maintaining clear situational awareness, making sound decisions during emergencies, and ensuring flawless communication between field responders, property management, and external emergency services.
Day-to-Day Responsibilities
Answer and log incoming radio, telephone, and in-person requests, documenting precise details in digital event logs.
Dispatch Security Agents, Cleaning Services, and Building Operators to routine calls and urgent operational requests.
Monitor live CCTV feeds and facility alarm systems to support security personnel and spot potential hazards or unauthorized activity.
Coordinate emergency response calls with external agencies, including police, fire, and emergency medical services, when critical issues arise.
Manage key control systems and contractor sign-in/sign-out processes, ensuring equipment and site access are properly tracked.
Contact tenants and property stakeholders regarding critical property notices or space issues.
Distribute timely incident reports and status updates via email to designated distribution groups.
Maintain and archive site maintenance inspection logs and equipment audits.
Qualifications
What You Need to Succeed (Must-Haves)
High School Diploma or GED equivalent.
Strong verbal and written communication skills with high attention to detail.
Solid computer literacy and the ability to navigate multiple software applications simultaneously.
Proven ability to stay calm, professional, and objective in high-stress or emergency situations.
Sharp observational skills and sound judgment when prioritizing competing tasks.
Strong interpersonal skills for dealing professionally with contractors, tenants, and team members.
Demonstrated dependability, professionalism, and a track record of following established policies and procedures.
Nice-to-Haves
Prior experience in radio dispatching, emergency monitoring, or CCTV surveillance operations.
Compensation and Benefits
We believe in compensating our team fairly and supporting your long-term health and career goals.
Pay Rate: $19.00 – $21.00 per hour
Position Type: Full-time
Health Coverage: Extended medical, dental, and life insurance benefits
Time Off: Paid vacation
Growth: Dedicated commitment to internal promotions and ongoing professional development
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Ready to Join Our Team?
If you are a reliable communicator looking to play a vital role in facility safety and security, we welcome your application. Please submit your resume to take the next step in your career with us.