Cannabis Dispensary Agent – Job Description
Position Summary
A Cannabis Dispensary Agent is responsible for providing excellent customer service while assisting patients and customers with cannabis product selections in a compliant and professional retail environment. This role requires strong product knowledge, attention to regulatory compliance, and the ability to create a welcoming and educational experience for all customers.
Key Responsibilities
Greet and assist customers in a friendly and professional manner
Verify customer identification and ensure compliance with all state and local cannabis regulations
Educate customers on cannabis products including flower, edibles, concentrates, and topicals
Make product recommendations based on customer needs and preferences
Process sales transactions accurately using the dispensary POS system
Maintain accurate inventory and assist with restocking shelves and product displays
Follow all compliance and security procedures required by state cannabis regulations
Maintain cleanliness and organization of the sales floor and back-of-house areas
Support inventory counts, product labeling, and intake procedures
Work collaboratively with team members and management to ensure smooth daily operations
Qualifications
Must meet minimum age requirement and comply with state cannabis regulations
Valid cannabis worker permit or license (if required by state)
Previous retail, customer service, or cannabis industry experience preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Basic computer skills and POS experience preferred
Ability to stand for extended periods and lift up to 25–50 lbs when needed
Preferred Skills
Cannabis product knowledge and ability to educate customers
Experience with cannabis POS systems (such as Dutchie, Treez, or Flowhub)
Inventory and compliance familiarity with systems like METRC or BioTrack