SafeLine Family Services is Hiring a Hotline Counselor!

Location: Remote (United States)
Schedule: Full-Time
Employment Type: Full-Time

SafeLine Family Services is a nonprofit organization dedicated to protecting children, strengthening families, and providing critical crisis support to communities nationwide.

We operate a 24/7 National Hotline serving individuals in urgent situations involving child abuse prevention, family conflict, domestic violence, and mental health crises.

We are seeking a compassionate and highly skilled Hotline Counselor to join our growing team.

This is an opportunity to make a meaningful difference every day by supporting help-seekers through phone, text, and live chat.

Overview

As a Hotline Counselor, you will deliver crisis intervention, education, and resource support to individuals reaching out during difficult and high-stakes moments.

You will help create brief action plans using our evidence-informed practice model, while maintaining confidentiality, ethical standards, and legal reporting requirements.

Responsibilities

• Provide empathetic crisis counseling via phone calls, text messages, and live chat

• Assess immediate needs and develop short-term action plans

• Accurately document interactions in the Hotline database in a timely manner

• Report information to authorities when legally required

• Maintain up-to-date knowledge of laws, regulations, and best practices in abuse prevention and reporting

• Attend staff meetings, complete required trainings, and engage in reflective supervision

• Collaborate with the team to improve interventions and response strategies

Requirements

• Bachelor’s degree in psychology, social work, or a related field (required)

• Master’s or Doctoral degree in a relevant field (preferred)

• Minimum 1 year of experience working with children, adolescents, and families

• Strong understanding of laws and reporting requirements related to abuse, neglect, and domestic violence

• Ability to successfully complete Hotline Counselor training and competency assessments

• Must meet performance expectations within the first 90 days of employment

Benefits

• Mission-driven nonprofit work

• Comprehensive training program

• Growth opportunities within the organization

• Supportive and collaborative team environment

• Remote flexibility

How to Apply

Submit your resume and a brief cover letter sharing why you are passionate about crisis intervention and family support work.

Join SafeLine Family Services and help protect children and strengthen families across the country.