Security - Patient Watch
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As a Patient Watch Security Officer, you play a vital role in healthcare safety. You will directly observe and support patients who may be at risk of harming themselves or others, ensuring a safe, secure, and respectful environment for patients, medical staff, and visitors.
This position is ideal for individuals seeking meaningful, hands-on work in healthcare security. You will receive fully paid specialized healthcare security and safety training, earn a competitive starting wage of $23.00/hour, and receive mileage reimbursement for travel across regional healthcare sites.
What Success Looks Like
Success in this role requires vigilance, empathy, and professional composure. You will be a calm presence in fast-paced medical environments and a reliable support system for clinical teams.
Day-to-Day Responsibilities
Maintain continuous visual observation of designated patients to ensure their immediate safety and security.
Use de-escalation techniques and respectful communication to handle challenging or tense situations.
Keep detailed, accurate logs of patient interactions, site activities, and safety reports.
Communicate effectively with nursing staff, medical professionals, and team members using two-way radios and computer systems.
Remain continuously alert and composed during extended periods of sitting or stationary monitoring.
Screen and assist visitors while protecting patient privacy and strictly maintaining confidentiality.
Long-Term Impact
Build strong, trusted relationships with hospital personnel and regional facility teams.
Master crisis de-escalation and healthcare security protocols through ongoing practical experience and provided training.
Provide dependable coverage across local and regional healthcare facilities when short-notice needs arise.
Compensation & Travel Support
Pay Rate: $23.00 per hour.
Paid Training: Full Healthcare Security Training and First Aid certification courses are provided.
Travel Allowance: Mileage is reimbursed at standard company rates when traveling to regional hospital sites outside your immediate area.
Must-Have Qualifications
Valid Class 5 driver's license and a reliable personal vehicle.
Open availability to work flexible hours, including day shifts, overnight shifts, weekends, and short-notice on-demand assignments.
Willingness to travel to healthcare facilities in Cold Lake and surrounding regional areas (up to a 500 km radius).
Clear criminal record check.
Legal authorization to work in Canada.
Strong interpersonal skills with the ability to remain patient, calm, and professional under pressure.
Physical capacity to sit for long periods while remaining fully alert, as well as the ability to perform safety patrols when required.
High standard of personal integrity and discretion when handling confidential medical information.
Nice-to-Have Qualifications
Current First Aid and CPR certification (provided upon hire if needed).
Prior experience in healthcare, security, customer service, or patient care.
Valid provincial security license (asset, but not required to apply).
Training in Non-Violent Crisis Intervention (CPI) or conflict resolution.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.