Solutions Center Representative (Cisco)
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<strong> Role</strong>: Solutions Center Representative - Life Insurance<br />
<strong> Pay Rate</strong>: $19 per hour, paid weekly<br />
<strong> Location of</strong> <strong> Assignment:</strong> Hybrid - Grandview office (H building, 3rd floor)) <strong> And </strong>18700 North Hayden Road, Scottsdale, AZ 85255<br />
<strong> Schedule:</strong> Monday – Friday, Flexible hours b/w 8:00a-8:00p EST<br />
<strong> Target Start Date:</strong> 11/09/2026, upon completion of new hire onboarding<br />
<strong> Schedule:</strong> Monday – Friday, Flexible hours b/w 8:00AM-11:00PM EST<br />
<strong> Training is a total of 5 weeks</strong>, Hybrid (2 days per week after training) and 3 from home).<br />
Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 11/09- 12/09<br />
<strong> Schedule Flexibility</strong><br />
Post-training schedules may fall between approximately 8:00 AM and 8:00 PM EST, with some teams operating as late as 11:00 PM EST.<br />
Rotational Saturdays may also be required, and contractor schedules can change.<br />
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<strong> <em> *Candidate MUST have access to router. Client will provide an Ethernet cable.</em> <br />
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Position Summary:</strong><br />
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.<br />
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<strong> Key Responsibilities:</strong>
<ul>
<li> Handle inbound calls from members, partners and financial professionals</li>
<li> Interpret policy changes and provide expert guidance</li>
<li> Maintain records and use insights to enhance customer relationships</li>
<li> Ensure compliance with industry regulations and company policies</li>
<li> Educate customers on financial implications, penalties, and plan benefits</li>
<li> Strive for first-call resolution and collaborate with internal teams on escalated cases when needed</li>
<li> Participate in career development and goal-setting sessions</li>
</ul>
<strong> Qualifications:</strong>
<ul>
<li> <strong> Education:</strong> Recent degree in finance, business, insurance, economics, or communications preferred</li>
<li> <strong> Experience:</strong> 1+ year in customer service or sales</li>
<li> <strong> Skills:</strong>
<ul>
<li> Knowledge of various insurance products and the sales process</li>
<li> Solid understanding of legal implications of certain product features in different states</li>
<li> Strong communication and problem-solving abilities</li>
<li> Computer proficiency</li>
</ul>
</li>
</ul>
<strong> <em> Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen<br />
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#TMNW</em> </strong>