Solutions Center Representative (Reed)
Apply to Job<em> They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team! </em> <br />
<br />
<strong> Role:</strong> Solutions Center Representative - Deferred Public Retirement<br />
<strong> Pay Rate:</strong> $19 per hour, paid weekly<br />
<strong> Location of Assignment: </strong>257 E. Town Street, Suite 457, Columbus, OH, 43215<br />
<strong> Schedule:</strong> 40 hours/week<br />
<strong> Target Start Date: </strong>10/19/2026, upon completion of new hire onboarding<br />
<strong> Training Schedule:</strong> 8a-5pm, Monday to Friday<br />
<br />
<br />
<em> <strong> Position will be fully onsite until (if/when) candidate is converted into full-time CLIENT Employee. Once converted, position would move hybrid, working both onsite and from home.</strong></em> <br />
<br />
<strong> Position Summary:</strong><br />
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships and studying to take the SIE/Series 6 Examinations. Tenure is determined by the ability to study for and successfully pass the SIE/Series 6 examinations.<br />
<br />
<strong> Key Responsibilities:</strong>
<ul>
<li> Handle inbound calls from members, partners and financial professionals</li>
<li> Interpret policy changes and provide expert guidance</li>
<li> Maintain records and use insights to enhance customer relationships</li>
<li> Ensure compliance with industry regulations and company policies</li>
<li> Educate customers on financial implications, penalties, and plan benefits</li>
<li> Strive for first-call resolution and collaborate with internal teams on escalated cases when needed</li>
<li> Participate in career development and goal-setting sessions</li>
</ul>
<strong> Qualifications</strong>
<ul>
<li> <strong> Education:</strong> High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred</li>
<li> <strong> Experience:</strong> 1+ year in customer service or sales</li>
<li> <strong> Skills:</strong>
<ul>
<li> Knowledge of various insurance products and the sales process</li>
<li> Solid understanding of legal implications of certain product features in different states</li>
<li> Strong communication and problem-solving abilities</li>
<li> Computer proficiency</li>
</ul>
</li>
</ul>
<strong> <em> Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.</em> </strong><br />
<br />
<strong> <em> #TMNW</em> </strong>