Dispensary Floor Manager

We are looking for a passionate and dedicated individual with management and customer service experience to join our growing GOLDLEAF team. The ideal candidate would have at least three years of management experience in a customer service environment, and ideally at least 5 years of retail customer service experience. The Floor Manager is responsible for overseeing and monitoring all sales floor operations and staff members to ensure top quality service is met as efficiently as possible.  The role requires strong leadership skills to develop the customer service skills of your staff and in turn develop strong relationships with clientele.

Job responsibilities:

• Oversee staff; ensure all employees are following compliance guidelines, according to COMAR set forth by the MCA, while providing exceptional five-star customer service.  
• Ensure employees are following all of GOLDLEAF's customer service policies in order to create a consistent guest experience. 
• Oversee training through mentorship and development.
• Improve processes to promote growth of the company.
• Daily financial reconciliation and discrepancy investigation.
• Use of software tracking systems.
• Cash handling.
• Budtending and direct customer sales whenever necessary. 
• Ensure cleanliness and sanitation of dispensary throughout the day. (Trash empty, counters wiped, floor swept etc.)  
• Ensure product is properly stocked and handled correctly. (Diamonds upright, concentrates away from fireplace, cartridges upright etc.)  
• Handle customer and employee concerns in a timely manner.
• Familiarity with product knowledge and recommendations.
• Maintain the facility, communicate maintenacne requests to the proper management. Follow up to ensure the sales floor and all equiptment are fully operational. 
• Create an inviting environment to gain new customers and increase returning clientele.
• Provide support with multiple employee initiatives and team building.
• Assist in creating systems for a smooth running store that promotes the brand's mission and upholds strict MCA regulations.

Required skills:

• MUST HAVE MANAGEMENT EXPERIENCE
• MUST HAVE ON-GOING NIGHT AND WEEKEND AVAILABILITY  
• Must be at least age 21.  
• Must successfully pass criminal background check.   
• 3+ years of leadership experience in a high-volume retail sales environment.
• Experience using point of sales system.  
• Experience managing a large staff with a positive attitude in high volume sales settings.  
• Success working closely with many different personality types.  
• Excellent communication and interpersonal skills including ability to speak and work proactively with customers and staff.  
• Organized and flexible, with a team-player mindset.  
• Attention to detail.  
• Ability to cultivate long-term customer relationships.  
• Ability to deal with problems and resolve issues in a professional manner. 
• Basic math skills such as addition, subtraction, multiplication, and division.  
• Proven cash-handling skills.  

Desired skills:

• Cannabis experience preferred.
• Genuine enthusiasm and love for cannabis and the cannabis industry.  
• Experience working in a retail environment with inventory including some sort of regulated product (e.g., alcohol, pharmaceuticals, perishables, etc).