Customer Service Representative - Linden, NJ

About the Role

As an Admissions Representative, you are the first point of contact for individuals seeking to transform their careers by earning a Commercial Driver's License (CDL). Your primary objective is to guide prospective students through our course options, answer their questions with complete integrity, and help them take their first steps toward financial independence.

This part-time inside sales role focuses entirely on warm leads—individuals who have already reached out to us for information. If you excel at active listening, building trust, and guiding people through an impactful decision, this role offers a clear path to make a meaningful difference while achieving your professional goals.

What Success Looks Like

In the first month: You will master our program options, understand our standard operating procedures, and become comfortable using our CRM. You will begin taking inbound inquiries and conducting follow-ups with warm leads to set sales appointments.

Over time: You will consistently drive enrollments by conducting engaging in-person presentations, accurately matching student needs to the right training packages, and maintaining high conversion rates. You will build strong relationships with candidates, follow up diligently, and maintain complete accuracy in student records and payment processing.

Key Responsibilities

• Engage Warm Leads: Respond promptly to prospective students via phone calls, text messages, and emails to understand their goals and schedule in-person consultations.
• Conduct Sales Presentations: Deliver clear, structured sales presentations in our office environment, providing transparent information about program schedules, pricing, and outcomes.
• Guide Enrollments: Consult with leads to recommend appropriate CDL packages, process payments (cash, check, or credit card), and complete all required compliance paperwork.
• Manage the CRM: Maintain detailed and up-to-date records of all calls, appointments, sales, and follow-ups within our CRM software.
• Support Onboarding: Instruct new students on classroom and training procedures to ensure a seamless transition into their coursework.
• Provide Outstanding Service: Address prospective student inquiries or concerns professionally, resolving minor issues or directing them to management when necessary.

Qualifications

Must-Have Requirements

• High school diploma or equivalent.
• At least 2 years of sales experience (inside sales, retail sales, or telecommunications experience preferred).
• Fluency in spoken and written English.
• Demonstrated strong communication, active listening, and relationship-building skills.
• Proficiency with CRM platforms and standard desktop software (Microsoft Office or Google Suite).
• Strong organizational skills with high attention to detail and follow-through.
• Ability to maintain a professional demeanor and positive attitude in a fast-paced environment.

Nice-to-Have Requirements

• Bilingual fluency in Spanish and English.
• Bachelor's degree in Business, Marketing, Sales, or a related field.

Benefits & Perks

• 401(k) retirement plan with a 4% company match
• Health insurance stipend
• Paid time off (PTO) and paid sick leave
• Paid company holidays
• Tuition reimbursement opportunities
• Ongoing professional sales training and development

Ready to Apply?

If you are a goal-oriented communicator who values integrity and wants to help people build better futures, we encourage you to submit your resume. We look forward to reviewing your application!