Customer Service Representative

Description: MAX BILL RATE: /HR<br><br>PLEASE USE THIS ADDRESS FOR THE WORK LOCATION:<br>Homer Optical <br>2401 Linden Lane <br>Silver Spring, MD 20910<br><br><br>Temp-to-Hire after 90 days without a fee.<br><br>Schedule: Monday through Friday during normal business hours 8:00-5:00 PM<br><br>Interviews will be conducted either virtually or in-person.<br><br>Mark-up: 33.05%<br><br>Tenure discount 13 month is 22.50%<br><br>Payment terms: NET 90 days (Paid when paid)<br><br>EyeMed (Background check & 5 Panel Drug screening)<br><br>Missing equipment Fee (***)<br><br><br>Job Description:<br>The primary focus of this position is to act as a representative of our company to provide top quality service to<br>our customers which may be measured through defined numerical goals/targets. Duties in this position are<br>usually repetitive, requiring analysis and use of individual judgment. <br><br>Specific duties for this position include<br>handling inbound and outbound calls and/or emails, use of technology systems, troubleshooting problem jobs,<br>report generation, following through on customer inquiries, and the retention and acquisition of<br>industry/position required knowledge. Supervision ranges from close to general. <br><br>ESSENTIAL DUTIES: All duties to be performed according to the established standard and in compliance with all<br>company policies and procedures while maintaining regular, prompt attendance and availability<br>for overtime as needed:<br><br>1.Answers phones <br>2.Takes new orders <br>3.Takes redo <br>4.Answers Technical Questions <br>5.Price Quotes <br>6.Researching frame mix ups <br>7.Searching for Lost frame<br>8.Tracking lost shipments Consolidated and UPS <br>9.Answer texts on Heymarket all throughout the day<br>10.Fill out & Send waiting for frame cards for multiple accounts<br>11.Call or text accounts to inform them of a breakage on a job and there will be a delay <br>12.Making calls out to other labs researching late jobs for an ETA to give our accounts <br>13.Makes follow-up calls to account with requested information <br>14.Make Shipping labels <br>15.Add jobs to the Communication Board <br>16.Some Data Entry to fix job at the accounts request <br><br>Custom Fields: <br>Name: Is a Spotlight Call Required<br>Value: No<br><br>Name: Spotlight Call Completion Date<br>Value: None<br><br>Name: Manager's Requested Bill Rate<br>Value: 26.61<br><br>