Customer Service Representative - Patient Registration

Role Overview

As a Customer Service Representative in Patient Registration, you are the first point of contact for patients and families walking through the hospital doors. This role exists to ensure that every patient experiences a smooth, compassionate check-in process while their information is accurately gathered for their medical care.

Whether helping an anxious parent register their child or guiding a patient through insurance paperwork, your calm presence directly impacts the patient experience and hospital operations. If you are looking to launch or grow a career in healthcare administration, this position offers comprehensive hands-on training and exposure to hospital operations in a supportive team environment.

This is a part-time PRN (as needed) position requiring a minimum commitment of 48 hours per month, along with 24 hours of on-call availability per month.

What Success Looks Like

In this role, day-to-day success means balancing speed, accuracy, and genuine empathy. Over time, you will develop a deep understanding of healthcare registration, insurance workflows, and patient care coordination.

Your daily responsibilities include:

• Welcoming patients and families with compassion, helping them check in efficiently in a fast-paced environment.
• Gathering and entering accurate demographic, clinical, and insurance information across multiple software systems.
• Answering incoming phone calls promptly and addressing patient questions clearly and confidently.
• Verifying insurance coverage details, collecting co-pays, and providing basic cost estimates when applicable.
• Collaborating closely with nurses, physicians, and care teams to ensure efficient patient flow and reduce wait times.
• Maintaining composure and professionalism when assisting patients who may be ill, confused, or stressed.

Qualifications

What You Need (Must-Haves)

• High School Diploma or GED.
• Proven experience in customer service, with strong verbal and written communication skills.
• Ability to multitask, prioritize tasks quickly, and maintain high attention to detail while working on a computer.
• Strong emotional composure and the ability to remain calm and respectful during challenging or high-stress situations.
• Comfortable learning and navigating multiple software systems and computer databases.
• Flexibility to meet the PRN schedule requirement (minimum 48 hours per month and 24 on-call hours per month).
• Ability to successfully pass a background check, drug screening, and complete all required healthcare immunizations.

What Is Nice to Have

• Previous work experience in patient access, medical registration, front desk administration, or insurance verification.
• Basic knowledge of medical terminology or health insurance plans.

Compensation & What You Gain

Pay Range: $17.60 – $25.25 per hour. Individual pay rates are determined by experience, relevant skills, and location.

What you will gain:

• Direct experience in healthcare administration, insurance processes, and revenue cycle operations.
• Paid, structured training—no prior healthcare experience is required.
• Opportunities for internal growth and career development in the evolving healthcare sector.
• A collaborative team environment focused on real human impact and patient care.

Ready to Apply?

If you are driven by helping others and ready to start a meaningful path in healthcare, we would love to hear from you. Submit your application today to connect with our recruitment team.