Sales Scheduling Coordinator & Customer Service Representative

Ace Handyman Services Portland/Vancouver is looking for a positive, professional Customer Service Representative / Sales & Scheduling Coordinator to join our tight-knit team!

We're the top-rated handyman business in the Portland Metro and Vancouver Metro areas, focused on community and bringing helpful services to homes across our service area since 2010. Our mission is to bring the premium customer experience of Ace Hardware stores right to our customers' homes.

As a Customer Service Representative (CSR), you'll play the critical role of engaging customers, converting inquiries into booked jobs, and helping them get the home improvement services they need booked and completed. This is a sales-forward role; your ability to close on the phone directly drives the business.

Pay: $22/hour to start, with a guaranteed step-up to $25+/hour at 90 days

- CSR starts at $22/hour. After 90 days, your rate increases to $25+/hour once you've met our onboarding benchmarks. This isn't a maybe, it's built into how we bring people on.

- Plus a monthly performance bonus, based on booking and customer-satisfaction goals.

- Plus a $50/month mobile phone stipend.

- Regular pay reviews after the 90-day step-up, with a clear path to Lead CSR / Office Manager as you grow with us.

Schedule

Monday–Friday, 8am–5pm in the office at our Tigard, OR location.

Your first 90 days

We want you to succeed, so your first 90 days come with a clear runway to the $25+/hour rate. To move to the higher rate, you'll need to:

- Complete initial training and demonstrate accurate use of our customer management software

- Meet attendance and reliability expectations

- Hit target booking/conversion rates on calls and online inquiries

- Keep customer complaints and callback issues below our team goal

- Your supervisor will check in with you regularly during this period so there are no surprises, you'll always know where you stand against these benchmarks.

Responsibilities

- Convert inbound calls and online inquiries into booked jobs, using our sales approach to overcome objections and close

- Partner with other CSRs to answer phone calls and respond to online inquiries

- Book appointments and resolve scheduling conflicts as they occur

- Meet monthly booking/conversion targets as a core part of the role

- Input and maintain job information in our customer management software

- Team with field employees to provide a superior customer experience

Requirements

- 2+ years of customer service experience

- 1+ years of construction/home improvement industry

- 1+ years of sales experience, including working from a sales script; this role is sales-forward and conversion is a core success metric

- Comfortable booking appointments and resolving scheduling conflicts

- Great attitude with the ability to communicate clearly and schedule services by phone

- Good organizational and multitasking skills

- Comfortable billing customers and taking payments

- Prior clerical/data entry experience

- Proficient with Microsoft Office (Outlook, Word, Excel) and comfortable on Mac computers

Nice to Have

- Experience with customer management software

- Using a MacBook

- Project management experience

Benefits

Community is important to us, and that starts with a team that takes care of each other. We offer an employee-friendly work environment with real opportunities to advance in our quickly growing company, plus a best-in-class benefits package:

- Health, dental, vision, and 401(k) benefits

- Paid vacation days, sick pay, and paid holidays

- $50/month mobile phone stipend

- Monthly performance bonuses

- Bi-annual pay reviews

- Weekly office lunch

- Work-from-home consideration after 1 year of employment, based on attendance and performance

- A flexible, supportive work environment, and more!

Apply today to join our team!