(Non-IT) Customer Service - Bilingual Financial Services Analyst

Looking for 2 bilingual customer service representative candidates for Life New Business Phone Support team. Must have strong customer service skills and ability to build relationships with agents. Full-time candidates are needed. The candidate needs to be available to work between the hours of 11:30 am - 8:00 pm Monday through Thursday and 9:30 am - 6:00 pm Friday. No weekends.<br><br>College degree preferred. Columbus area talent search due to hybrid requirement for the role/department.<br><br><br>Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you!<br><br>As a Representative, you'll provide timely, efficient service for an assigned product and/or service center internal and external customer. You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreements.<br><br>Key Responsibilities:<br>Processes business requests according to government regulations, contract provisions and internal procedures and controls. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.<br><br>Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.<br><br>Maintains current knowledge of contract and product provisions, administration of *** products, processing systems and related federal and state regulations.<br><br>Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.<br><br>Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units. Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative.<br><br>Education: High school studies. Undergraduate studies desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable.