Customer Service Representative - With Sales Experience

Role Overview

We are looking for an organized, proactive, and customer-focused Office Manager to lead our daily operations. In this role, you will be the central coordinator of our business, connecting our customers with our skilled field technicians. You will manage schedules, handle incoming inquiries, and ensure our office runs smoothly and efficiently.

This is an ideal opportunity for someone who loves solving puzzles, thrives in a fast-paced environment, and wants to grow their career with a locally owned business backed by the trusted national brand, Ace Hardware.

What Success Looks Like

On a day-to-day basis, you will keep our operations moving. You will act as the first point of contact for homeowners, understanding their repair needs, providing phone estimates, and booking their appointments. You will manage dispatching and schedule adjustments to make sure our field technicians are working efficiently and our customers receive prompt service.

Over time, success in this role means building strong relationships with our customers, helping us improve our scheduling processes, and contributing to the overall growth of the business through outstanding service and local community outreach.

Key Responsibilities

• Answer incoming calls and guide customers through our services and pricing.
• Provide accurate job estimates over the phone and schedule appointments.
• Manage and optimize technician schedules to maximize daily efficiency.
• Use our CRM and dispatching software to document customer information and project details.
• Coordinate directly with field technicians to resolve scheduling, billing, or service issues.
• Conduct follow-up communication with customers to ensure satisfaction after job completion.
• Assist with day-to-day administrative tasks, billing, and warranty inquiries.
• Help grow local brand awareness through basic social media and marketing support.

What We Are Looking For

Minimum Qualifications

• 3 or more years of experience in office management, customer service, sales, or high-volume phone support.
• Strong organizational skills with a proven ability to multitask and manage conflicting schedules.
• Clear, professional verbal and written communication skills.
• Proficiency with modern technology tools, including Microsoft Office, Microsoft Teams, and CRM/database systems.
• A collaborative, helpful attitude and a genuine desire to assist others.

Preferred Qualifications

• Prior experience in the home services, construction, or home repair industry.
• Experience using ServiceTitan or similar dispatch and scheduling software.
• Basic experience or interest in social media and local business marketing.

Compensation and Benefits

• Pay Range: $18.00 to $22.00 per hour, based on experience.
• Paid vacation time.
• Flexible work scheduling.
• Opportunities for career advancement within a growing local company.
• A supportive, positive, and family-oriented team environment.

About Us

We are a family-owned franchise that has been serving our local community for over nine years. We pride ourselves on our core values of honesty, quality, integrity, and family. When you join our team, you are joining a close-knit group of professionals dedicated to delivering reliable, high-quality home repair services.

Apply Today

If you are highly organized, customer-focused, and ready to take on a key role in a supportive work environment, we encourage you to apply. Please submit your application today to start the conversation.