Office Team Member
Apply to JobAce Handyman Services is Hiring an Office Team Member!
Location: Myrtle Beach, SC or Shallotte, NC (On-site)
Employment Type: Full-Time
Schedule: Weekdays only (No weekends, other than Home Shows), Monday-Friday 8am-5pm
Overview
Ace Handyman Services is seeking a highly organized, customer-focused Office Team Member to support daily operations in our organization. This role is central to the success of the branch and requires someone who can confidently manage communication, customer interactions, scheduling coordination, and internal systems.
The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced, customer-facing environment while keeping operations running smoothly behind the scenes.
Responsibilities
Manage incoming calls, emails, and customer inquiries with professionalism and urgency
Maintain and update CRM systems with accurate customer and job information
Coordinate scheduling and support internal workflows such as AI systems, servicetitan, etc.
Act as the primary point of contact between customers and internal staff
Ensure office documentation, records, and processes are accurate and organized
Support sales and customer service efforts as needed
Conduct outreach to local commercial businesses to introduce our services, identify maintenance and repair needs, and schedule follow-up appointments
Assist with reporting, follow-ups, and operational tasks
Managing the schedule of craftsmen between Wilmington, NC and Georgetown, SC
Manage invoices and accounts receiveable, using Quickbooks Online
Work 2 weekends per year at local home show
Train Field Staff on policies, procedures and software
Requirements (Must Have)
Candidates must meet ALL of the following to be considered:
Hands-on experience working with CRM systems, preferably Service Titan
Minimum of 3 years experience working for a Trades Company
Exceptional customer service skills in a professional setting
Strong verbal and written communication skills
Must be comfortable with inside sales and believe in our brand
Proven organizational and time-management skills
Nice to Have
Scheduling or dispatching experience
Social media or basic marketing experience
Customer-facing sales experience
(These will be discussed during the interview but are not disqualifiers.)
Benefits
✅ Paid Time Off
✅ Sales Bonuses
✅ Overtime Pay
✅ Pay Reviews