Sales Support Representative

Sales Support Representative - Portland

Are you a detail-oriented problem-solver with a knack for organization and a passion for supporting a dynamic sales team? We're seeking a Sales Support Representative in Portland to be the operational backbone for our sales efforts. In this role, you'll empower our sales professionals to focus on building client relationships by expertly managing the critical administrative and logistical tasks behind the scenes. If you thrive on making things run smoothly, ensuring accuracy, and proactively solving challenges, this is an exciting opportunity to make a tangible impact on our success.

What You'll Do & How You'll Succeed

As a Sales Support Representative, you'll be instrumental in ensuring our sales pipeline flows efficiently and our customer data remains precise. Your success will be measured by your ability to:

• Master our CRM: You'll navigate platforms like Salesforce, HubSpot, or Microsoft Dynamics with ease, ensuring accurate lead routing and precise tracking of deals through every pipeline stage from "Lead" to "Closed-Won."
• Ensure Data Integrity: Meticulously enter and maintain contract terms, pricing details, and customer contact information, knowing that accuracy is paramount for our business operations.
• Streamline Sales Operations: Handle the "unhappy" side of sales with empathy and patience, troubleshooting billing discrepancies, tracking shipping delays, and helping overcome client onboarding hurdles.
• Translate Needs into Action: Actively listen to a salesperson's urgent request and translate it into a structured, prioritized task, ensuring nothing falls through the cracks.
• Create Clear Communications: Represent our brand professionally through clear, concise written communication in emails and other follow-ups.
• Solve Problems Proactively: When a discount code isn't working or a system glitch appears, you'll take initiative to troubleshoot the logic and find solutions rather than waiting for others.
• Manage Urgency: Prioritize critical "end-of-quarter" tasks and urgent requests without breaking a sweat, ensuring timely support for the sales team.
• Support Reporting & Presentations: Utilize advanced Excel skills (pivot tables, VLOOKUPs) for sales reporting and create professional slide decks in PowerPoint that clearly communicate key information.

What We're Looking For

Required Qualifications (Must-Haves)

• Proficiency in CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, with an understanding of lead routing and pipeline stages.
• High attention to detail and a commitment to data accuracy when entering contracts, pricing, and customer information.
• Advanced Microsoft Excel skills (including pivot tables and VLOOKUPs) and professional slide deck creation in PowerPoint.
• Demonstrated empathy and patience when handling customer support issues, such as billing discrepancies or shipping delays.
• Exceptional active listening skills to accurately understand and act on sales team requests.
• Strong professional writing clarity for internal and external communications.
• Solid understanding of the sales pipeline stages (Lead, Opportunity, Closed-Won).
• Proven problem-solving abilities to troubleshoot system issues or logistical challenges independently.
• Ability to manage urgency and prioritize tasks effectively, especially during critical periods.

Preferred Qualifications (Nice-to-Haves)

• Experience identifying trends, such as specific products getting stuck at certain pipeline stages.
• Advanced Excel skills or experience with BI tools like Power BI or Tableau to create reporting templates.
• Ability to tweak sales enablement materials (slide decks, case studies) to fit specific prospect needs.
• Light copywriting skills to assist with drafting compelling outreach messages or follow-up emails.
• Knowledge of tool integration (e.g., connecting ZoomInfo to Salesforce, setting up Slack alerts).
• Experience with workflow automation tools (e.g., Zapier) to automate repetitive administrative tasks.
• Experience helping new clients through the post-signature onboarding phase.
• Event coordination experience (e.g., trade shows, client appreciation dinners).

Compensation & Benefits

This is a full-time position with an hourly compensation range of $20 - $30 per hour, commensurate with experience. We also offer sales bonuses based on team performance, recognizing your direct contribution to our shared success.

Ready to Apply?

If you're a highly organized, proactive, and empathetic professional ready to provide essential support to a thriving sales team in Portland, we encourage you to apply. We look forward to learning more about you!