Security Officer — PAU (Health Sciences Centre)

About the Role

Paladin Security is hiring a dedicated Security Officer to join our team at the Health Sciences Centre, assigned specifically to the Psychiatric Assessment Unit (PAU). In this role, you serve as a reassuring, safety-focused presence within a specialized healthcare environment. You will work side-by-side with clinical staff to maintain a secure setting where patients can receive care and healthcare professionals can work safely.

If you excel at remaining calm in high-pressure situations, value teamwork, and want a meaningful security career supporting healthcare safety, this position offers stable full-time hours, predictable scheduling, and purpose-driven work.

What Success Looks Like

Your primary goal is to prevent safety incidents through active observation, clear communication, and calm de-escalation. Healthcare staff manage patient treatment, while you focus on maintaining a safe physical environment and responding to safety risks.

Key daily responsibilities include:

• Clinical Collaboration: Check in with clinical staff at the start of every shift to review safety priorities, assign duties, and establish communication protocols before entering designated care areas.

• Observation and Access Control: Monitor entry points and assigned security cameras, maintain a visible presence, and stay vigilant to recognize emerging safety concerns before they escalate.

• De-Escalation and Response: Use clear verbal communication and de-escalation techniques to defuse tense situations. Respond promptly to requests for support from healthcare staff.

• Care Assistance: Support clinical staff in managing aggressive or unsafe behaviors, applying authorized physical intervention techniques when necessary and in strict accordance with training, site orders, and health authority policies.

• Reporting and Handover: Document incidents, maintenance issues, and safety concerns accurately. Conduct detailed handovers with incoming officers to ensure continuity of safety across shifts.

Compensation and Shift Details

• Pay Rate: $20.50 per hour

• Hours: Full-time, averaging 84 hours biweekly

• Shift Length: 12-hour shifts (0730–1930 for days, 1930–0730 for nights)

• Schedule Structure: 4-week continental rotation combining day and night shifts, providing predictable scheduling and extended days off (including alternating 3-day weekends).

What You Bring

Must-Have Qualifications:

• Strong communication and active listening skills with a professional, compassionate demeanor.

• Ability to remain calm, focused, and decisive during stressful or confrontational situations.

• Physical capability to stand, walk, and participate in physical interventions when safety requires it.

• Availability to work a 12-hour shift schedule that includes both day and night rotations.

• Ability to meet all security licensing, background check, and site-specific health/safety requirements.

Nice-to-Have Qualifications:

• Previous experience in security, crisis intervention, healthcare support, or customer service.

• Current First Aid and CPR certification.

• Formal training in non-violent crisis intervention or verbal de-escalation.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.