Security Officer — MHAC Acute Care Unit (Health Sciences Centre)
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As a Security Officer assigned to the Mental Health Acute Care Unit at the Health Sciences Centre, you play a vital role in creating a safe, therapeutic environment for patients, healthcare workers, and visitors. This position exists to maintain a consistent security presence, identify emerging risks early, and support clinical teams when safety concerns arise.
If you are empathetic, composure-driven, and looking for a meaningful healthcare security role where your communication and de-escalation skills make a direct difference every day, this is a strong opportunity to build your career with Paladin Security Group.
What Success Looks Like
Success in this role means being a trusted, reassuring presence on the unit. On a day-to-day basis, you will stay alert and approachable, identifying early signs of distress or conflict and step in with calm, respectful communication before situations escalate.
Over time, you will build strong collaborative relationships with clinical staff, demonstrate sound judgment during high-stress incidents, and consistently maintain high standards of safety, detailed reporting, and professional conduct.
Schedule & Compensation
Pay Rate: $20.50 per hour
Hours: Full-time, averaging 84 hours biweekly
Shift Duration: 12-hour shifts (07:30–19:30 and 19:30–07:30)
Schedule Pattern: Continental rotation alternating between day and night shifts (e.g., two weeks of day shifts followed by two weeks of night shifts)
Key Responsibilities
Unit Presence & Observation: Maintain a visible post on the acute mental health unit, monitoring the environment for escalating behavior, potential safety risks, or unauthorized movements.
De-escalation & Support: Use verbal de-escalation techniques to resolve conflicts calmly and respectfully, supporting clinical staff during assessments, interviews, or routine care activities when security standby is needed.
Incident Response: Assist healthcare staff during critical situations involving aggression or dangerous behavior, including approved physical interventions when authorized by training and facility policy.
Access Control: Monitor unit entry points, assist authorized visitors, and enforce post orders regarding patient movements in coordination with medical staff.
Communication & Handover: Conduct thorough shift handovers with clinical staff, share safety-relevant information, check security equipment, and write clear, accurate incident reports.
Must-Have Qualifications
Strong verbal communication and active listening skills, with the ability to remain calm and empathetic in high-pressure situations.
Capability to fulfill the physical demands of the role, including standing, walking for extended periods, and performing authorized physical interventions if necessary.
Ability to work a continental shift rotation consisting of 12-hour day and night shifts.
Successful completion of a background check, including a vulnerable sector check.
Nice-to-Have Qualifications
Prior experience in healthcare security, mental health settings, social services, or emergency services.
Management of Aggressive Behavior (MOAB), or basic First Aid/CPR.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Ready to Apply?
If you are looking for a dedicated security role focused on community care and safety, we would like to hear from you. Submit your application today to join our team at the Health Sciences Centre.