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Paladin Security Group

Security Operations Centre (SOCC) Dispatcher

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Part-timeNanaimo, BCOn-siteCA$25/hr
Posted Monday, 11/9/2026

Security Operations Centre (SOCC) Dispatcher

Part-Time | Nanaimo, BC

Site Overview

The Paladin Security Operations Centre (SOCC) is a 24/7 communications and dispatch hub supporting security operations across Vancouver Island. The SOCC coordinates alarm responses, mobile patrols, emergency communications, scheduling support, and operational escalations.

Key Responsibilities

  • Answer and manage incoming phone calls, alarms, radio traffic, and emergency communications.

  • Dispatch security officers, mobile patrols, supervisors, and alarm responses in accordance with established procedures.

  • Monitor lone worker activities and conduct required safety check-ins.

  • Coordinate emergency responses, escalations, and after-hours operational support.

  • Maintain accurate dispatch logs, incident reports, and operational records.

  • Support scheduling activities, shift changes, call-outs, and coverage requests.

  • Communicate professionally with clients, security personnel, management teams, and emergency services.

  • Perform additional operational, administrative, and coordination duties as required to support the effective operation of the Security Operations Centre.

What We're Looking For

  • Proven ability to multitask, prioritize competing demands, and adapt quickly in a fast-paced, dynamic environment.

  • Ability to remain calm, professional, and solutions-focused while working under pressure and responding to urgent situations.

  • Minimum typing speed of 50 WPM.

  • Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel.

  • Excellent verbal and written communication skills.

  • Strong attention to detail and problem-solving abilities.

Nice to Have

  • Valid BC Security Worker Licence.

  • Previous experience in dispatch, security operations, alarm monitoring, call centre operations, or customer service.

  • Education or training in Public Safety Communications, Criminal Justice, Emergency Management, or a related field.

  • Experience with TrackTik or similar workforce management software.

Why Join Paladin?

  • Great Place to Work Certified™ company.

  • Career advancement opportunities and promotion from within.

  • Supportive team environment and ongoing professional development.

  • An opportunity to play a key role in keeping our people, clients, and communities safe.

Location: Nanaimo, BC

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!