Team Lead (OnTrac / Indeed Flex)

Team Lead – OnTrac / Indeed Flex (Temporary Position)

Temporary through January 9th, 2026

Main Purpose

The Team Lead serves as the onsite representative responsible for supporting the start, duration, and end of each shift for temporary associates. This role ensures smooth workforce operations, accurate timekeeping, and consistent communication between temporary associates, OnTrac Operators, and the Client Success Manager (CSM). The Team Lead helps maintain a safe, efficient, and productive environment during high-volume operations.

Working Hours

Candidates must be available for rotating or variable schedules, including evenings, early mornings, and weekends, based on business needs.

Responsibilities & Duties
Start of Shift

Welcome and direct temporary associates to the time clock as the onsite Indeed Flex representative

Support clock-in processes and verify accurate timekeeping before workers enter the warehouse floor

Assist associates with questions about assignments, expectations, and procedures

Provide additional support for associates with language barriers or understanding of safety protocols

Escalate attendance or fulfillment issues to the CSM

Allow OnTrac Operators to focus on operational priorities by handling worker readiness tasks

During Shift

Monitor temporary associates to ensure they remain onsite and engaged

Address or escalate any incidents of workers leaving early or missing from post

Serve as the main point of contact for onsite escalations or workforce concerns

Track lunch breaks and report discrepancies to ensure accurate timesheet processing

End of Shift

Confirm proper clock-out for all associates and ensure they take their belongings

Respond to end-of-shift questions from workers or operators, escalating when needed

Review and verify daily attendance for accurate reporting in the client portal

Identify and flag No Call/No Show (NCNS) workers to restrict future shift bookings as appropriate

Qualifications & Skills

1–2 years of team leadership, staffing, or warehouse experience preferred

Strong interpersonal and communication skills

Ability to interact effectively with diverse groups

Reliable, punctual, adaptable to fast-paced environments

Familiarity with timekeeping or workforce management tools (preferred)

High level of technical competence and willingness to learn new tools

Strong analytical and critical-thinking skills with ability to address complicated issues

Ability to manage multiple priorities and deadlines with limited supervision

Bilingual or multilingual abilities strongly preferred