Client Service Manager

Internal Posting Date: November 2nd, 2026
Internal Closing Date: November 6th, 2026

External Closing Date: December 4th, 2026

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Job Description

• Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group

• Develops implements, maintains and evaluates the security programs for Paladin’s contracts

• Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met

• Takes ownership of staff and client issues and supports the timely response to both groups

• Develops and maintains excellent relationships with the clients in the portfolio

• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations

• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio

• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met

• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

Qualifications

• 3-5 years of industry experience in a leadership position is considered an important asset

• Class G Driver’s License is required

• Excellent interpersonal and communication skills

• High level of professionalism

• Ability to write comprehensive reports and maintain proper records

• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy

• Must have strong leadership, social interaction and organizational skills

• Proficiency in Microsoft Office software

• Ability to write and present proposals to large organizations

Why choose Paladin?    

• Industry-leading culture focused on people and service excellence.  

• Opportunities for growth and internal promotion.  

• Collaborative and supportive leadership environment.  

• Professional development and certification support. 

• Great Place To Work Certified™ 2026