One Queen - Dispatcher

Position: Dispatcher 

Site: One Queen Street East 

Status: Full Time 

Hours: Continental Nights 1900-0700 

Pay Rate: $20.49 /hr 

Posting Date: November 10th, 2026 

Internal Closing Date: November 15th, 2026  

External Closing Date: November 20th 2026 

Site Description: One Queen Street East is a 503,000-square-foot landmark offering modern amenities and premium office space in a prime Yonge and Queen location. 

Job Duties and Responsibilities:  

•  Ensure staff are following the assigned patrol schedule; 

• Provide clear and concise communication to security staff; 

• Record all information in a detailed and factual manner; 

• Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups, and providing information that is detailed and factual; 

• Be familiar with all Cushman & Wakefield and CPPIB Standard Operating Procedures and Emergency Procedures; 

• Have very strong communication and customer service skills; 

• Write detailed, factual, and concise incident reports; 

Technical Requirements: 

• Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook; 

• Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems); 

• Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security. 

Interpersonal Requirements: 

• Excellent written and verbal communication skills; 

• Strong command of the English language. 

• Strong analytical, problem-solving, and decision-making skills; 

• Strong organizational, prioritization, and time management skills; 

• Ability to work in a challenging, fast-paced, multi-tasked environment; 

• Flexible and adaptable in dealing with a diversity of situations and people; 

• Ability to work efficiently under stress; Team player. 

Qualifications:  

• Must demonstrate a high degree of professionalism 

• Must have at least 1 year of prior security experience 

• Experience in security is considered an asset 

• Must have strong verbal and written communication skills  

• Must have a strong command and fluency in the English language 

• Must be able to work in a fast-paced, dynamic environment both indoors and outdoors as required.  

• Must be able to handle stress and pressure and make a sound decision under duress 

• Must be comfortable working in a busy, highly populated area  

• Must demonstrate high attention to detail / observational awareness 

• Must demonstrate strong interpersonal skills and emotional intelligence 

• Legally authorized to work in Canada 

• Enjoy financial flexibility with on–demand, daily pay